What causes the error message?
The error message means that the user you are trying to create already exists in Accountflow – even if you may not see the profile in the user list.
This can be due to two reasons:
- The user exists in the list but is deactivated.
- The user is already created in another organization and is therefore not visible to you.
Step by step: How to solve the problem
1. Search for the user in the user list
- Go to User under Settings & Admin in the menu on the left.
- Reset any filters in the list so that deactivated users are also shown.
- Search for the user’s email address or name.
2. Activate the profile if it is deactivated
- If the user is listed as deactivated, click the person icon in the Actions column.
- The user will then become active again and can log in.
3. If the user is not in the list
- It means the user was created in another organization in Accountflow.
- The user profile is then only visible to users who have access to that organization.
4. Solution: Grant external access
- You can give the user access to your organization by adding them as an external user.
- Follow this user guide to grant external access.
💡 Note that only users with the super administrator role have access to add and manage external users.